ACCEPTANCE OF THE TERMS AND CONDITIONS OF SERVICE
Hi-Phone provides a variety of internet application services that enable communications services, including, but not limited to, text messaging and associated websites and mobile applications (“apps” that operate under the names of Hi-Phone (collectively referred to as “Products and Services”). For purposes of these Terms and Conditions (referred to as “T&C” or “T&Cs”), Hi-Phone, its subsidiaries, affiliates**,** and all product lines are interchangeably designated as “Hi-Phone”, “We,” “Our” or “Us”. This T&C is a binding legal contract between you and Hi-Phone and it explains your rights and obligations when you use or download any of Our Products and Services and any information, text, graphics, photos or other materials uploaded, downloaded, or appearing in the Products and Services whether user-generated, provided by Us or by third parties (hereafter “Content”).
Your acceptance of these T&Cs and our Privacy Policy, which are explicitly incorporated by reference (collectively referred to as “User Agreements”), is required in order to access and to use Our Content, Products and Services. Please take time to read and familiarize yourself with these T&Cs as they will apply to your access and use of Our Content, Products and Services and constitute a binding legal agreement between you and Us.
Hi-Phone’s access to and use of Content in its Products and Services is described in the Privacy Policy, as well as other matters related to the access to and use of information provided to Hi-Phone and derived from your usage of the Products and Services.
Your usage of Our Content, Products and Services is subject to the guidelines described in the T&C.
If you are downloading one of Our apps, by clicking “register”, “agree to”, “sign up”, or similar language as part of the installation process, or if you visit one of Our websites, you acknowledge, accept and agree to be legally bound by our User Agreements. Additionally, you (a) represent to Us that you are not a person barred from using the Products and Services in the United States, nor pursuant to the laws or regulations applicable to you in any jurisdiction relevant to your access to and use of the Products and Services; and (b) agree with the User Agreements.
If at any time you do not agree with our User Agreements, or any amended or updated versions, or if you become dissatisfied with Our Products and Services in any way, your sole remedy is to discontinue the use of the Products and Services. You can delete your account and uninstall any of the applications We provide in connection with the Products and Services from your device. If you need assistance, please contact Us at support@heidi.cloud.
MODIFICATIONS, REVISIONS AND AMENDMENTS TO THE USER AGREEMENTS
The T&Cs and the User Agreements constitute the entire agreement between Hi-Phone and you concerning the subject matter herein and the T&Cs or the User Agreements can only be modified by a written amendment signed by an authorized executive of Hi-Phone or by Our posting of a revised or amended version of the T&Cs or the relevant User Agreements. Neither a course of dealing or conduct between you and Hi-Phone nor any trade practices shall be deemed to modify these T&Cs or the User Agreements. You agree that any notice, agreements, disclosure or any other communications that we send you electronically (including via text and email) pertaining to the Products and Services will satisfy any legal communication requirements and that it is your responsibility to maintain accurate user contact information. Your failure to update such contact information such that notices We send are not received by you will not change the effective date of any material changes described herein.
We may revise and update these T&Cs or the User Agreements at any time and, for non-material changes, without notice by publishing the new T&Cs. Such non-material changes will be effective upon publication. To the extent that any of the changes to these T&Cs or Our User Agreements constitute material changes, we will provide you specific notice of such changes through a notice posted in the Products and Services. The effective date of such material changes will be provided for in Our communication to you. Your continued use of the Products and Services after the effective date will constitute your explicit acceptance of the revised or amended material changes to these T&Cs, or Our User Agreements, or the websites associated with Our Products and Services. The version of the T&Cs most currently published supersedes any prior T&Cs, and can be viewed at: https://heidi.cloud/hi-phone
LEGAL CAPACITY TO ENTER INTO THIS AGREEMENT
YOU MAY USE OUR PRODUCTS AND SERVICES ONLY IF YOU HAVE THE LEGAL CAPACITY TO FORM A LEGALLY BINDING CONTRACT WITH Heidi Technology WHICH INCLUDES, BUT IS NOT LIMITED TO, AGE RESTRICTIONS AS DEFINED BY RELEVANT LAW. IF YOU DO NOT SATISFY THE RELEVANT LEGAL CAPACITY REQUIREMENTS UNDER RELEVANT LAW OR AGREE TO THE TERMS OF SERVICE BELOW, YOU MAY NOT USE THE Heidi Technology WEBSITE, PRODUCTS OR SERVICES OR DOWNLOAD ANY PRODUCTS OR SERVICES.
For users located in the United States, you must be at least eighteen (18) years old in order to accept the T&C, and you must be at least thirteen (13) years old in order to use Our Products and Services. If you are under the age of eighteen (18) years of age but over thirteen (10) years old, you must have your parent or legal guardian enter into this T&C and obtain permission from your parent or legal guardian to use or purchase any Products and Services and to accept the T&Cs. By accepting this T&C, you represent that you are at least eighteen (18) years of age and otherwise able to enter into a valid and binding legal agreement and acknowledge that the T&Cs constitute a valid, binding agreement between you and Us, under and pursuant to California law. If you are under the age of thirteen (13) years old, you must not access or use Products or Services. If you are located outside of the United States, you must be of the relevant legal age to enter into a legally binding contracts to use Our Products and Services.
If We become aware that you are using any of the Products and Services in violation of the foregoing, or in violation of other T&Cs, We will delete your account or otherwise restrict your access to the Products and Services. If you are aware of someone using Our Products and Services that does not meet the requirements as set out in these T&Cs, please contact us at support@heidi.cloud.
ADVERTISING
A key component to Our Products and Services include advertisements, which may be targeted to the Content or information you provide, the Products and Services you use, other information generated by your use of the Products and Services, or from third party sources. The types and extent of advertising are subject to change. In consideration for your use and access to the Products and Services, you agree that We and our third party providers and partners may advertise in conjunction with your use of the Products and Services subject to the restrictions herein and in Our Privacy Policy.
RIGHT TO ADVERTISE
You acknowledge and agree with the Hi-Phone policy to provide you with advertisements, including targeted advertisements, either directly or via its partnerships with advertisement providers, such as ad networks, (thereafter “Hi-Phone Commercial Partners” or “Commercial Partners”) to be displayed on any device you use to access and operate the Hi-Phone Products and Services. You acknowledge and agree that Hi-Phone cannot be held liable for any characteristic of the advertisement displayed by Hi-Phone or any of Our Commercial Partners including accuracy, appropriateness, or compliance with any rule and regulation you may be subject to.
Hi-Phone’S AND Hi-Phone’S COMMERCIAL PARTNERS RIGHT TO DELIVER AND SEND COMMERCIAL MESSAGES
You agree to receive commercial messages from Hi-Phone or Hi-Phone Commercial Partners on any device you use to access and operate Hi-Phone Products and Services and which may be based on characteristics derived from information explicitly or implicitly provided by you to Hi-Phone, such as your location, and which will be treated according to our Privacy Policy. See Hi-Phone’s Privacy Policy at: Privacy Policy. You consent to allow Hi-Phone to associate personal information such as contact names, aliases, telephone numbers, emails, or any unique identification tag from your device for messages you send and receive, provided that Hi-Phone will not use such information for any other purpose, except as disclosed herein and in Our Privacy Policy. You consent to the disclosure of any such information to legal authorities pursuant to these T&Cs and the relevant User Agreements including our Privacy Policy.
Commercial messages are messages sent to your Hi-Phone telephone number, account or email addresses for commercial purposes for Hi-Phone or Hi-Phone’s Commercial Partners’ products and services. Commercial messages sent by Hi-Phone or Hi-Phone’s Commercial Partners to your email address will include a one-click opt-out option and otherwise comply with relevant law applicable to such messages.
To the extent that administrative texts are sent by Hi-Phone to any group members relating to using and canceling Hi-Phone’s group texting service, they are to be considered normal business communications under applicable law.
GRANT OF LIMITED LICENSE
Subject to these T&Cs and our relevant User Agreements, We hereby grant you a limited, non-transferable, non-exclusive, non-sublicensable license for access and use of Content, Products and Services. All Products and Services are licensed, not sold, to you. You acknowledge the use of this license is subject to these T&Cs as well as Our User Agreements, and that if you do not comply with any of these limitations, We may terminate the license without notice, at no cost to Us, and without any liability to Us.
You shall not use the Content or any Products and Services for any purposes beyond the scope of the license granted in these T&Cs and our relevant User Agreements. Without limiting the foregoing and except as otherwise expressly set forth in these T&Cs or the relevant User Agreements, you shall not at any time, directly or indirectly: (i) copy, modify, or create derivative works of the Content or the Products and Services, in whole or in part; (ii) rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer, or otherwise make available the Content or the Products and Services; (iii) reverse engineer, disassemble, decompile, decode, adapt, or otherwise attempt to derive or gain access to the source code of the Products and Services, in whole or in part; (iv) remove any proprietary notices from the Content or the Products and Services; (v) circumvent any security features associated with the Content or the Products and Services; or (vi) use the Content or the Products and Services in any manner or for any purpose that infringes, misappropriates, or otherwise violates any intellectual property right or other right of any person, or that violates any applicable law.
Hi-Phone reserves all rights not expressly granted to you in these T&Cs and the relevant User Agreements. Except for the limited rights and licenses expressly granted under these T&Cs and the relevant User Agreements, nothing in these T&Cs and User Agreements grant, by implication, waiver, estoppel, or otherwise, to you or any third party any intellectual property rights or other right, title, or interest in or to the Content or the Products and Services.
Hi-Phone may distribute certain third-party products and services with Our Products and Services. For purposes of these T&Cs and relevant User Agreements, such third-party products are subject to their own license terms which will be presented to you at the relevant time. If you do not agree to abide by the applicable terms for such third-party products and services, then you will not be able to use the relevant third-party product or service and you may not be able to use Our Products and Services.
COPYRIGHT, TRADEMARK AND OTHER PROPRIETARY INFORMATION
The Hi-Phone Content, Products and Services provided by Hi-Phone (including, but not limited to: all data, software, IP, design, image, audio, video, and business process) are protected by intellectual property rights, constitute the sole and exclusive intellectual property of Hi-Phone, and protected by US and international laws. You may only use the content, names, and other intellectual property (including copyright and trademarks) provided by Us for purposes directly related to your role as a customer, current or prospective, of Hi-Phone Products and Services.
You may not copy, display, modify or use any of the names, logos and trademarks of our Products and Services, including but not limited to those associated with the Hi-Phone, FreeTone, or TopTopUp offerings, for commercial or non-commercial purposes without first obtaining prior express written permission from an authorized representative of Hi-Phone.
You are not authorized to use Hi-Phone trademarks in any advertising, publicity, or in any other commercial or non-commercial manner without Our prior written consent or except as otherwise explicitly allowed by our User Agreements.
You are not authorized to copy or alter any of the Hi-Phone or Hi-Phone partners’ designs, notices, logos or any other proprietary rights displayed or used in the context of Hi-Phone’s website, or Products and Services.
By generating, downloading, uploading or transmitting any Content in or on Hi-Phone Products and Services, you acknowledge that you have full legal and moral rights to use this content within Hi-Phone Products and Services and you grant to Hi-Phone the right to use this content in any manner Hi-Phone chooses.
Any opinion in any content generated, uploaded, downloaded or transmitted by you on Hi-Phone Products and Services is solely your own and your sole responsibility. You acknowledge and agree that Hi-Phone cannot be held liable for any opinion generated, uploaded, downloaded or transmitted by you or any other parties on or through the Hi-Phone Products and Services.
Hi-Phone reserves the right to remove, at no liability to you or any other party, any content posted on Hi-Phone Products and Services in Our sole discretion. You also acknowledge that Hi-Phone does not have any liability to you or any other parties for failing to remove any content from its Products and Services.
PRODUCTS AND SERVICES
We provide the following services as detailed in these T&Cs or in the relevant User Agreements:
· Inbound Calling Service (“Inbound Service”): with Our Premium Subscription, you will be assigned a phone number that allows you to receive incoming phone calls from the public switched telephone network, the Inbound Service also allows for you to receive calls from other users of our Products and Services. You affirmatively opt into the Inbound Service when you agree to be assigned a phone number. In order to access the Inbound Service, you will need a network connection of at least 64 kbps but a broadband internet access connection is not required.
· Outbound Calling Service (“Outbound Service”): with Our Premium Subscription, you will be able to place calls to other users of our Products and Services. You can also place outbound calls to the public switched telephone network. The Outbound Service requires a valid paid membership. In order to access the Outbound Service you will need a network connection of at least 64 kbps but a broadband internet access connection is not required.
· Limitations Applicable to the Inbound Service and the Outbound Service: You acknowledge and agree that the Inbound Service and the Outbound Service do not replace your wireline or wireless telephone. You further acknowledge that access to voice transmission networks is not provided by Hi-Phone.
· Text Messaging Service (“Texting Service”): The Texting Service allows you to send and receive text messages, short message services (SMS) and multimedia message services (MMS).
· As part of making the Products and Services available to you, we may need to provide you with certain communications, such as service announcements and administrative messages. Charges may apply from your telephone operator/carrier, internet service provider, or other third-party service providers and We are not responsible for such charges. By downloading any of our Products and Services you are acknowledging and agreeing that we will provide you with such communications and the costs, if any, associated with such communications as may be charged by third parties are your sole responsibility and not included in any fees that you may pay to Us or in any credits that you may earn from Us.
· Discrete Service Terms: Terms that apply to a specific service offering will be explicitly identified as such in these T&Cs or in the relevant User Agreements. Unless expressly identified as applicable to a specific service offering, the T&Cs or User Agreements apply generally to all services identified by these T&Cs or in the relevant User Agreements.
** SHORT CODE LIMITATION**
YOU ACKNOWLEDGE AND AGREE THAT Short code numbers can only reach numbers from the same country as the short code. Therefore, you must ensure you're using a number from the same country as the short code, in order to receive messages. For example, if you are trying to receive messages from a Canada short code, you will need to use a Canadian number.
Hi-Phone cannot guarantee that every short code will be able to reach your number, even if the your number is from the same country as the short code. There may be cases where a short code carrier does not have reach to US; certain short code providers cannot reach some VoIP platforms. Some companies may also choose not to send to VoIP platforms. This is common with OTP messages from larger companies such as Apple, Microsoft, Google, Facebook, and WhatsApp.
You will not be able to send outbound messages from your numbers to short codes, including, but not limited to, reply messages such as standard opt-out or help messages (i.e., STOP, UNSUBSCRIBE and HELP).
OUTBOUND SERVICE (UNITED STATES) – NO 911 CALLING FUNCTIONALITY
YOU ACKNOWLEDGE AND AGREE THAT THE OUTBOUND SERVICE DOES NOT ALLOW FOR 911 OR EMERGENCY CALLING. YOU ACKNOWLEDGE AND AGREE THAT EVEN IF SUCH CALLS COMPLETE, WHICH THEY MAY NOT, SUCH CALLS MAY NOT BE ROUTED TO THE APPROPRIATE EMERGENCY CALLING CENTER, THAT THE EMERGENCY CALL TAKER MAY NOT AUTOMATICALLY RECEIVE YOUR TELEPHONE NUMBER OR ANY TELEPHONE NUMBER SUCH THAT THE EMERGENCY CALL TAKER WILL NOT BE ABLE TO CALL YOU BACK, AND MAY NOT RECEIVE ANY INFORMATION OR DATA WITH RESPECT TO YOUR LOCATION. YOU ACKNOWLEDGE AND AGREE THAT YOU WILL NOT RELY ON THE OUTBOUND SERVICE FOR EMERGENCY CALLS AND THAT THE OUTBOUND SERVICE IS NOT INTENDED TO REPLACE TRADITIONAL WIRELINE OR WIRELESS CALLING SERVICES. YOU ARE SOLELY RESPONSIBLE FOR ANY AND ALL ISSUES WITH RESPECT TO RELYING ON THE OUTBOUND SERVICE FOR EMERGENCY CALLS AND FOR ANY THIRD PARTIES THAT MAY RELY ON IT FOR EMERGENCY CALLS.
TEXTING SERVICE – TEXT-TO-911 LIMITATIONS
Note that most consumers in the U.S. CANNOT access emergency 911 services by sending a text message from a phone. Even where it is possible to send a text message to emergency 911 services, it is preferable to place a call to emergency 911. Even if sending a text message to emergency 911 services is possible, the emergency call taker will not receive your location information automatically; instead, you will have to supply such information. If you attempt to send a text message to 911 and it cannot be processed, you will receive a “bounce back” message that the text message was not delivered.
INBOUND SERVICE LIMITATIONS
When you subscribe to the Premium Subscription, you may receive one telephone number attributed to your account by Hi-Phone for the use of the Products and Services. You agree to comply with all federal and state laws and regulations of the United States, as well as any law or regulation you may be subject to in any other country with respect to the use of the telephone number assigned to you by Hi-Phone.
You acknowledge and agree that the telephone number assigned to your account by Hi-Phone may be ported outside of the Products and Services only with the explicit consent of Hi-Phone and may not be ported. Number portability may result in additional fees being charged to your account.
Hi-Phone may reclaim any telephone number it assigns to your account and discontinue its availability to you at any time and without liability whatsoever to Hi-Phone. Furthermore, in the event of termination or discontinuance of the Inbound Service for any reason, Hi-Phone will reclaim, without notice and at no cost to Hi-Phone, the telephone number associated with the Inbound Service account.
Number Porting and Availability
Hi-Phone will use reasonable efforts to facilitate number transfers or port requests for you, provided that You comply with the necessary and specific procedures for porting between service providers. You acknowledge and understand that number porting depends on the cooperation of third parties outside of Hi-Phone’s control. Accordingly, you agree that Hi-Phone will not be liable for the failure or delay of any third party to cooperate in the porting of any telephone number, or for the allegedly unauthorized porting of any telephone number by a third party.
Hi-Phone works with third party carrier(s) who, on Hi-Phone’s behalf, port telephone numbers in accordance with applicable regulatory rules and industry guidelines. Hi-Phone’s third-party carrier(s) require very specific and detailed information and requirements when completing a port request. Please be informed that you will be required to provide such detailed and specific information to complete a port request. For porting numbers into your Hi-Phone account, follow the procedures on your account settings page for transferring a number to your Hi-Phone account. For porting numbers out of your Hi-Phone account, follow the procedures of your new service provider. You understand that porting your number out of your Account does not automatically terminate your Hi-Phone account.
Hi-Phone cannot guarantee requested telephone numbers will be available, that your existing provider will port your number, or that circumstances beyond Hi-Phone’s control will not prevent or delay a successful port of your number for the Services. You should not order any printed material, such as business cards or stationery, showing a telephone number, or issue any press releases or otherwise publicize any telephone number until that telephone number becomes active on your Account. Hi-Phone shall not be liable for reimbursement for press releases, business cards, and/or stationery under any conditions.
You understand and agree that Hi-Phone may from time to time need to change the telephone number assigned to you (due to an area code split or for any other reason). Hi-Phone shall not be liable for any damages (including consequential, special damages or other damages) to you in the event that it needs to assign you a new telephone number.
ADDITIONAL LIMITATIONS ASSOCIATED WITH THE OUTBOUND SERVICE, INBOUND SERVICE AND TEXTING SERVICE
You acknowledge the right for Hi-Phone to suspend all or part of the Outbound Service, Inbound Service or Texting Service at no liability to Hi-Phone if your usage of Hi-Phone Products and Services is inconsistent with normal use. Normal use will be determined by Hi-Phone in a manner relevant to each separate service offering and subject to Hi-Phone’s sole discretion. In some, but not all, cases, this may mean that services are measured compared to other Hi-Phone users, to industry-wide averages or norms, or to traffic patterns consistent with human as opposed to machine operation. However, Hi-Phone reserves the right to evaluate what it considers normal use according to any single or number of factors and in its sole discretion according to the disclosed or other factors.
If We determine that your usage violates these T&Cs or other User Agreements with respect to usage limitations, we may: (a) notify you of the excessive use and demand that it cease immediately, and (b) unilaterally suspend temporarily or indefinitely your access to and use of the relevant service or to all Product and Services where Hi-Phone shall not be liable for any costs, losses or other liabilities associated with such suspension; or (c) demand payment for such usage.
RIGHT TO IMPOSE FEES OR CHARGES
Hi-Phone reserves the right to charge for its Products and Services in its sole discretion. Hi-Phone reserves the right to change pricing and modify or discontinue any of its Products and Services, at any time and without notice. Hi-Phone commits to notify you of the pricing at the time and before completion of purchase. By using the Products and Services, you are accepting the rates charged at the time of use.
PAYMENTS AND ACCOUNTS
In order to use Hi-Phone Products and Services, you will be required to provide data about yourself (thereafter “Account Data”), including but not limited to your name, telephone number, email address, location, device type, and a password that you create. It is your responsibility to keep your Account Data safe, secure, and confidential. It is your responsibility to select a password that is secure and strong. We recommend choosing a password that is difficult for others to predict by creating an unlikely combination of letters, numbers, and symbols, and that is unique from other passwords you may use online.
You represent that any Account Data you provide is true, complete, accurate, and is not fraudulent. You commit to update your Account Data as necessary. You acknowledge and agree that Hi-Phone may unilaterally suspend your access to Our Products and Services, temporarily or indefinitely and at any time and in our sole discretion, if We suspect the provided Account Information is false, incomplete, or inaccurate, or if We suspect fraudulent use of such Account Information.
You consent to the disclosure of any such Account Information, Content or other information related to your use of Our Products and Services. See Hi-Phone’s Privacy Policy.
Hi-Phone is not responsible for the security of your Account Data or unauthorized or fraudulent use of your Account Data. In the case of any unauthorized use of your Account Data, including if the device from which you use the Products and Services is lost or stolen, you agree to notify Hi-Phone of such occurrence immediately upon becoming aware.
When credits used with the Outbound Service, Inbound Service or Texting Service, such credits are applied and charged in increments of one minute, and are rounded up to the next minute regardless of what portion of the next higher minute is consumed.
CALL SERVICE AND TEXTING SERVICE PAYMENT TERMS
Per call or per text fees will be displayed at the time of using the Outbound Service or the Texting Service.
The Inbound Service, Outbound Service and the Texting Service may be limited, suspended, blocked or restricted by geography, number, duration, or other criteria as determined solely by Hi-Phone at any time and in its sole discretion.
SUBSCRIPTIONS
We may offer our Products and Services via subscription billing.
Subscriptions will be offered in periodic intervals of time such as one week, one month, or one year. The subscription interval will be displayed when you confirm your subscription. After you confirm your subscription, the subscription will automatically renew on a periodic basis until canceled.
In order to cancel your subscription, you must login to the App Store or iTunes (for iOS users), or the Google Play Store (for Android users). Once you have subscribed, you cannot cancel your subscription from within our Products and Services.
Subscriptions are billed on a prepaid basis. Each auto-renewal of a subscription is an acceptance of the terms of the subscription for the prepaid period. If you cancel your subscription, your access will end at the end of the prepaid period. Subscriptions cannot be refunded or pro-rated.
If you have any questions regarding your subscription, please contact us at support@heidi.cloud.
FRAUDULENT CHARGES
In the United States, we offer various enhanced Services for purchase. In the event that you elect to make a purchase, your payment will be processed by the App Store or iTunes (for iOS users), or the Google Play Store (for Android users). Hi-Phone does not process payments, nor does store credit card numbers on Our servers for any purpose. Hi-Phone is not responsible for fraudulent use of your credit card under any circumstances. Should a fraudulent charge be made with your Account Information, Hi-Phone is not responsible to provide refunds. Please contact your credit card issuer, or the app store where you made your purchase (Google Play Store, Apple App Store). As between Hi-Phone and you, you are responsible for any fraudulent use of the Products and Services.
MODIFICATIONS TO AND TERMINATION OF ALL OR PART OF THE SERVICES
Hi-Phone reserves the right, without any liability of any kind to Hi-Phone, to modify, block or terminate all or part of the Products and Services provided by Hi-Phone to you at any time, with or without cause, with or without notice. Hi-Phone also reserves the right to periodically make updates or interrupt service as it deems appropriate.
If at any time you do not agree with or any of Our User Agreements, or any amended or updated versions thereof, or if you become dissatisfied with Our Products and Services in any way, your sole remedy is to discontinue the use of Our Products and Services. You can delete your account and uninstall the Hi-Phone application from your device. If you need assistance please contact Us at support@heidi.cloud.
USER RESPONSIBILITIES & CODE OF CONDUCT FOR THE PRODUCTS AND SERVICES
By use of the Content, Products and Services, you agree you will use Hi-Phone Content, Products and Services only for yourself and for lawful non-solicitation of commercial activities purposes and in compliance with any relevant law applicable to you. You may only use the Content, Products and Services in the course of your normal usage as a customer, current or prospective.
Any Content or materials distributed by you or any other user is not representative of Our opinions including those of Our employees. Hi-Phone, in its sole discretion, may refuse or remove any Content or materials that in Hi-Phone’s sole opinion violates any Hi-Phone policy or is objectionable, or may terminate or deny your access to Our Products and Services.
You agree not to use any automatic device to access Hi-Phone Products and Services, nor use any device or software to access Hi-Phone Products and Services that may impair the proper usage of Hi-Phone Products and Services.
You acknowledge and agree that the Products and Services will not support short code numbers and/or reverse billing services.
You agree not to:
· Send automated queries to any website;
· Use or landing any automated system, including without limitation, “robots,” “spiders,” “offline readers,” etc. or “load testers” such as wget, apache bench, mswebstress, httpload, blitz, Xcode Automator, Android Monkey, etc., that accesses the Products and Services in a manner that sends more request messages to Our servers in a given period of time than a human can reasonably produce in the same period by using any of the Products and Services, and you are forbidden from ripping Content or other content associated with the Products and Services unless explicitly allowed in writing;
· Generate, upload or transmit any kind of file containing a virus, worm, malware, Trojan horses or other harmful or destructive content, or any data having for effect to impair, limit, or affect the usage of the Products and Services or any third-party product or services;
· Engage in activities leading to, or intending to (a) collect data, including personal information regarding other users of the Products and Services without their consent, or Hi-Phone partners without their consent, and more generally, any data stored within Hi-Phone storage units and not made available to you by Hi-Phone during the normal use of our Products and Services; (b) deny, disrupt or impair the usage of Hi-Phone Contents, Products and Services by other Hi-Phone users other than yourself; and (c) intercept content and material generated or transmitted to or from Hi-Phone users and not destined to you;
· Generate, download, upload or transmit any data, file or software which cannot be generated, downloaded, uploaded or transmitted within the United States or any relevant jurisdiction for your usage of the Hi-Phone Products and Services;
· Download Our Products and Services on any device that you do not own; or
· Using the Contents, Product and Services while driving.
USER RESPONSIBILITIES AND CODE OF CONDUCT FOR OUTBOUND CALLING, INBOUND CALLING AND TEXTING SERVICE
You will not use the Outbound Calling, Inbound Calling and Texting Service to do any of the following:
· Transmit any communication, content, or message that is obscene, violent, harassing, indecent, fraudulent, defamatory, libelous, pornographic, or contains threats or incites violence towards any person or entity;
· Violate any third-party’s legal rights such as, but not limited to, intellectual property, copyrights, rights of privacy or rights of publicity;
· Operate under a false identity or by impersonating any person or third-party entity;
· Generate and distribute bulk mail, spam, chain-linked messages, calls or any similar content including any such activity that violates any Federal Trade Commission, Federal Communications Commission regulations, or state laws or regulations.
· Advocate illegal activities, and more generally discuss an intent to commit illegal activities including phishing or mislead recipients as to the source of the material (such as spoofing);
· Generate, download, upload or transmit, whether by voice or text message, any kind of advertisement or solicitations of commercial activities;
OUTBOUND SERVICE AND TEXTING SERVICE USER RESPONSIBILITIES
You agree not to use an automatic dialer in connection with the Outbound Service or an automated process to send and reply to text messages in connection with the Texting Service. You further agree not to send any unsolicited text messages or unsolicited in-app messages, and you further agree not to place any unsolicited phone calls or unsolicited in-app calls, whether or not such messages or calls are commercial or non-commercial in nature.
Using the Outbound Service and Texting Service means that you will:
· Only send messages or call people from whom you have received prior express consent to receive text messages or calls from you, including any members of any group; and
· Comply with all applicable laws and regulations.
OUTBOUND SERVICE AND TEXTING SERVICE – TELEPHONE CONSUMER PROTECTION ACT
You acknowledge and agree that the Texting Service is not to be used for solicitations of commercial activities of any kind. You further acknowledge and agree that the Telephone Consumer Protection Act (“TCPA”) prohibits placing commercial calls or send commercial text messages without the recipients’ prior express written consent. The TCPA also prohibits placing calls and sending non-commercial text messages to subscribers of wireless services without recipients’ prior express consent. You acknowledge and agree that for purposes of the TCPA you, and not Hi-Phone, are the call or text message initiator such that if a claim is brought under the TCPA, you, as the call or text message initiator, would face potential liability for any alleged violations of the TCPA.
OUTBOUND SERVICE AND TEXTING SERVICE – INDEMNIFICATION
You agree to indemnify and hold harmless Hi-Phone, its related entities and subsidiaries, employees, agents, officers and directors, affiliates, licensors, successors, and suppliers, service providers, content providers, third-party providers and contractors, and Commercial Partners (collectively the “Indemnified Parties”) from and against any and all losses, damages, liabilities, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs, or expenses of whatever kind, including attorneys’ fees, that are incurred by the Indemnified Parties, arising out of or related to any third party claim, whether brought by private civil litigants, federal, state officials, or other governmental officials, based upon or related to the Texting Service, including but not limited to claims alleging violation of: (i) the Telephone Consumer Protection Act; (ii) federal telemarketing laws and regulations; (iii) state telemarketing laws and regulations; or (iv) other federal, state or international laws governing commercial voice or texts or transmitting communications to particular kinds of subscribers or devices.
DISCLAIMER OF WARRANTIES
Your use and access to Our Content, Products and Services is at your own risk. You acknowledge and agree that Our Content, Products and Services are provided to you on an “AS IS” and “AS AVAILABLE” basis.
Heidi Technology, ITS RELATED ENTITIES, AFFILIATES AND SUBSIDIARIES, EMPLOYEES, AGENTS, OFFICERS AND DIRECTORS, LICENSORS AND SUPPLIERS, SERVICE PROVIDERS, CONTENT PROVIDERS, THIRD-PARTY PROVIDERS AND CONTRACTORS, AND ITS PARTNERS (COLLECTIVELY, THE “Hi-Phone PARTIES”) DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR ANY PURPOSE, TITLE AND NON-INFRINGEMENT OF ANY RIGHT, RULE, REGULATION, OR LAW, or any warranty arising by usage of trade, course of dealing or course of performance. ADDITIONALLY, THE Heidi Technology PARTIES DO NOT WARRANT THAT the PRODUCTS OR service AND ALL ASSOCIATED software will be without failure, delay, interruption, error, omission, degradation of voice OR MESSAGING quality, or loss of content, data, or information. YOU ARE USING THESE SERVICES AND PRODUCTS AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE OR LIABLE FOR ANY LOSS OF DATA, DAMAGE OR HARM TO ANY OF YOUR DEVICES USED TO USE OR ACCESS TO Heidi Technology CONTENTS, PRODUCTS OR SERVICES. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM Heidi Technology OR THROUGH OR FROM ITS PRODUCTS OR SERVICES WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT. SOME STATES MAY PROHIBIT A DISCLAIMER OF WARRANTIES AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
LIMITATION OF LIABILITY
EXCEPT FOR AN “IP CLAIM,” WHICH IS SEPARATELY ADDRESSED HEREIN, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER Heidi Technology NOR ITS RELATED ENTITIES AND SUBSIDIARIES, EMPLOYEES, AGENTS, OFFICERS AND DIRECTORS, AFFILIATES, LICENSORS AND SUPPLIERS, SERVICE PROVIDERS, CONTENT PROVIDERS, THIRD-PARTY PROVIDERS AND CONTRACTORS, NOR ITS PARTNERS (COLLECTIVELY, THE “Hi-Phone PARTIES”) SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, GOODWILL, DATA OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RESULTING FROM YOUR USE OF THE PRODUCTS OR SERVICES, INCLUDING FAILING TO STORE, FAILING TO TRANSMIT, DELETING OR FAILING TO DELETE ANY INFORMATION GENERATED, DOWNLOADED, UPLOADED OR TRANSMITTED ON Heidi Technology PRODUCTS AND SERVICES. THIS ALSO INCLUDES ANY ALLEGED DAMAGES ARISING IN CONNECTION WITH YOUR USE OF, OR FAILURE TO USE THE CONTENTS, PRODUCTS AND SERVICES OF Heidi Technology OR ANY LINKED SITE.
EXCEPT FOR AN “IP CLAIM,” WHICH IS SEPARATELY ADDRESSED HEREIN, IN NO EVENT WILL THE COLLECTIVE LIABILITY OF THE Heidi Technology PARTIES ARISING OUT OF OR RELATING TO THIS AGREEMENT (REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, OR OTHERWISE) EXCEED THE AMOUNT YOU HAVE ACTUALLY PAID TO Heidi Technology FOR THE APPLICABLE CONTENTS, PRODUCTS OR SERVICES IN THE SIX (6) MONTHS PRECEDING THE LIABILITY OUT OF WHICH LIABILITY AROSE OR A MINIMUM OF TWENTY FIVE DOLLARS U.S. ($25).
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE Heidi Technology PARTIES DISCLAIM ANY RESPONSIBILITY FOR THE DELETION, THE FAILURE TO STORE, THE MIS-DELIVERY, OR THE UNTIMELY DELIVERY OF ANY INFORMATION OR MATERIAL, INCLUDING, WITHOUT LIMITATION, ANY CONTENT. WE ALSO DISCLAIM ANY AND ALL RESPONSIBILITY FOR ANY HARM OF ANY KIND RESULTING FROM DOWNLOADING ANY CONTENT OR PRODUCTS AND SERVICES THROUGH Heidi Technology OR ITS APPS, BY USING ANY SUCH APPS.
THE LIMITS OF LIABILITY SET FORTH ABOVE APPLY EVEN IF ANY LIMITED REMEDY UNDER THIS AGREEMENT FAILS OF ITS ESSENTIAL PURPOSE. TO THE EXTENT THAT IN ANY RELEVANT JURISDICTION ANY OF THE ABOVE Heidi Technology DISCLAIMERS OR LIMITATIONS OF LIABILITY ARE NOT PERMITTED, YOU ACKNOWLEDGE AND AGREE THAT ANY LIABILITY (AND DAMAGES) ASSESSED TO Heidi Technology WILL BE LIMITED TO THE LOWEST AMOUNT AND SCOPE LEGALLY PERMISSIBLE IN THE RELEVANT JURISDICTION.
GENERAL INDEMNIFICATION
Except for IP Claims, as defined herein, you agree to indemnify and hold harmless Hi-Phone, its related entities and subsidiaries, employees, agents, officers and directors, affiliates, licensors, successors, and suppliers, service providers, content providers, third-party providers and contractors, and Commercial Partners (collectively the “Indemnified Parties”) from and against any and all losses, damages, liabilities, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs, or expenses of whatever kind, including attorneys’ fees, that are incurred by the Indemnified Parties, arising out of or related to any third party claim based upon or related to your use of Hi-Phone’s Products and Services, including but not limited to any breach or violation of these T&Cs or any provisions of the relevant User Agreements.
IP CLAIMS INDEMNIFICATION
Hi-Phone shall indemnify, defend, and hold harmless you from and against any and all losses, damages, liabilities, and costs (”Losses”) incurred by you resulting from any third-party claim, suit, action, or proceeding that the Products or Services, or any use of the Products or Service in accordance with these T&Cs and the User Agreements, infringes or misappropriates such third party’s US patents, copyrights, or trade secrets (collectively “IP Claims”), provided that you promptly notifies Hi-Phone in writing of the claim, cooperate with Hi-Phone, and allows Hi-Phone sole authority to control the defense and settlement of such claim.
If such an IP Claim is made or appears possible, you agree to permit Hi-Phone, at Hi-Phone’s sole discretion, to (a) modify or replace the Products or Services, or component or part thereof, to make it non-infringing, or (b) obtain the right for you to continue use. If Hi-Phone determines in its sole discretion that none of these alternatives is reasonably available, Hi-Phone may terminate this T&C and any other User Agreements, in its entirety or with respect to the affected component or part, in the sole discretion of Hi-Phone effective immediately.
This shall not apply to the extent that the alleged infringement arises from: (a) use of the Products and Services in combination with data, software, hardware, equipment, or technology not provided by Hi-Phone or explicitly authorized by Hi-Phone in writing; (b) modifications to the Products and Services not made by Hi-Phone; (c) use of any version other than the most current version of the Products or Services made available to you; or (d) concerns third-party products or services.
You shall indemnify, hold harmless, and, at Hi-Phone’s option, defend Hi-Phone from and against any Losses resulting from any third-party IP Claim based on your, or any user to which you provide access or use of the Products and Services: (i) negligence or willful misconduct; or (ii) use of, or access to, the Products and Services in a manner not authorized or contemplated by these T&Cs or the relevant User Agreements; (iii) use the Products and Services in combination with data, software, hardware, equipment or technology not provided by Hi-Phone or authorized by Hi-Phone in writing; (iv) modifications to the Products and Services not made by Hi-Phone; or (v) use of any version other than the most current version of the Products and Services made available to you, provided that you may not settle any third-party IP Claim against Hi-Phone unless such settlement completely and forever releases Hi-Phone from all liability with respect to such third-party IP Claim or unless Hi-Phone consents to such settlement, and further provided that Hi-Phone will have the right, at its option, to defend itself against any such third-party IP Claim or to participate in the defense thereof by counsel of its own choice.
THIS SECTION SETS FORTH YOUR SOLE REMEDY AND Hi-Phone’S SOLE LIABILITY AND OBLIGATION FOR ANY ACTUAL, THREATENED, OR ALLEGED IP CLAIMS, I.E., THAT THE PRODUCTS AND SERVICES INFRINGES, MISAPPROPRIATES, OR OTHERWISE VIOLATES ANY INTELLECTUAL PROPERTY RIGHTS OF ANY THIRD PARTY. THE LIMITS OF LIABILITY SET FORTH ABOVE APPLY EVEN IF ANY LIMITED REMEDY UNDER THIS AGREEMENT FAILS OF ITS ESSENTIAL PURPOSE. TO THE EXTENT THAT IN ANY RELEVANT JURISDICTION ANY OF THE ABOVE Heidi Technology DISCLAIMERS OR LIMITATIONS OF LIABILITY ARE NOT PERMITTED, YOU ACKNOWLEDGE AND AGREE THAT ANY LIABILITY (AND DAMAGES) ASSESSED TO Heidi Technology WILL BE LIMITED TO THE LOWEST AMOUNT AND SCOPE LEGALLY PERMISSIBLE IN THE RELEVANT JURISDICTION.
INBOUND SERVICE – INDEMNIFICATION
You agree to indemnify and hold harmless Hi-Phone, its related entities and subsidiaries, employees, agents, officers and directors, affiliates, licensors, successors, and suppliers, service providers, content providers, third-party providers and contractors, and Commercial Partners (collectively the “Indemnified Parties”) from and against any and all losses, damages, liabilities, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs, or expenses of whatever kind, including attorneys’ fees, that are incurred by the Indemnified Parties, arising out of or related to any third party claim based upon or related to the Inbound Service, including but not limited to: (i) claims alleging negligence (including any reckless or willful misconduct unless prohibited by relevant law), or (ii) claims alleging any bodily injury, death of any person, or damage to real or tangible personal property caused by the negligent or more culpable acts or omissions of Indemnifying Parties or personnel of the Indemnified Parties (including any reckless or willful misconduct unless prohibited by relevant law.
OUTBOUND SERVICE – INDEMNIFICATION
You agree to indemnify and hold harmless Hi-Phone, its related entities and subsidiaries, employees, agents, officers and directors, affiliates, licensors, successors, and suppliers, service providers, content providers, third-party providers and contractors, and Commercial Partners (collectively the “Indemnified Parties”) from and against any and all losses, damages, liabilities, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs, or expenses of whatever kind, including attorneys’ fees, that are incurred by the Indemnified Parties, arising out of or related to any third party claim based upon or related to the Outbound Service, including but not limited to: (i) claims alleging negligence (including any reckless or willful misconduct unless prohibited by relevant law), or (ii) claims alleging any bodily injury, death of any person, or damage to real or tangible personal property caused by the negligent or more culpable acts or omissions of Indemnifying Parties or personnel of the Indemnified Parties (including any reckless or willful misconduct unless prohibited by relevant law), or (iii) claims related to any failure, impairment, delay, malfunction, misrouting, non-completion, insufficient data or information, lack of location or other information, related to emergency calls placed to emergency call takers, including calls placed to 911, in connection with the Outbound Service.
THIRD PARTY SERVICES AND PRODUCTS
Hi-Phone Products and Services may interface or be used with third-party products and services. Hi-Phone makes no representation or warranty as to the reliability, security, or performance of any third-party services or products. Hi-Phone does not endorse any of the contents, products or services made available by those third parties and you acknowledge Hi-Phone cannot not be held liable for use, or failure to use, said contents, products or services.
Your use of such third-party contents, products or services is subject to the relevant terms and conditions to be entered into with each of those third parties. In the event action is needed to ensure continuity of those said third-party services, it is your sole responsibility to conduct those actions and you acknowledge Hi-Phone cannot be held liable for failure to conduct those actions.
THIRD PARTY RATE PLANS
Hi-Phone is not responsible for voice, messaging, data, Internet, or WiFi charges assessed by mobile operators/carriers or Internet service providers and incurred when accessing Hi-Phone Products and Services. Such charges are the sole responsibility of the user.
CHOICE OF LAW, VENUE, SEVERABILITY, NO WAIVER AND PRECEDENCE
These T&Cs and all User Agreements and all matters arising out of or relating to these T&Cs, whether sounding in contract, tort, or statute are governed by, and construed in accordance with, the laws of the State of Delaware, United States of America (including its statutes of limitations and Delaware’s choice of law statutes, without giving effect to the conflict of laws provisions thereof to the extent such principles or rules would require or permit the application of the laws of any jurisdiction other than those of the State of Delaware. The parties agree that the United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement. In the event of a conflict between these T&Cs and any of the provisions provided for in our User Agreements, the terms of these T&Cs shall prevail. In the event of a conflicts internal to these T&Cs where if it is determined that the general terms conflict with a provision specific to a Product or Service, the specific term shall prevail, provided that the intent of these T&Cs and User Agreements is that such terms and conditions must be interpreted cumulatively such that a specific term is in addition to general terms. You expressly agree that the exclusive jurisdiction for any claim or dispute arising from the access to or use of the Content, Products or Services resides in the United States District Court for the Northern District of California or a superior court for the State of California located in San Francisco. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. Hi-Phone’s failure to act with respect to a breach by you or others does not waive the Hi-Phone’s right to act with respect to subsequent or similar breaches. You may not assign or transfer any of the User Agreements or any rights hereunder, and any attempt to the contrary is void.
MISCELLANEOUS
Hi-Phone operates under the laws of the United States. Hi-Phone makes no representation that its Products and Services can be used outside the United States. It is your responsibility to assess whether you can use Our Products and Services in any relevant jurisdiction and you agree to comply with the export and import laws and regulations of the United States and other applicable countries.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and Hi-Phone as a result of this agreement or use of the Products and Services. A printed version of these T&Cs, User Agreements or Privacy Policy and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Last updated on Feb 1, 2022